Privacy and cookie policy

Privacy and Terms and Conditions

 
Le Wine is aware that you care about how your personal data is used and therefore we make every effort to protect your privacy.
This Privacy Statement and Data Protection Policy describes how Le Wine collects and manages your personal data. Here you will find information about what data we collect, how we use it and for what purposes and how you can exercise your rights in line with your personal data.
Contact us here via info@lewine.be if you have any further questions or comments or if you wish to exercise any of the rights relating to the processing of your personal data. 
For the purposes of the policy, the following terms are defined as follows:
This Privacy Statement was last updated on 30 August 2021.
 
I. Basic Principles and Our Commitment to Privacy
 
At Le Wine we have committed ourselves to protecting your right to privacy regarding your personal data. We strive to protect all your personal data in our possession, to manage your personal data responsibly and to be transparent in the way we do so. Your trust is important to us. That is why we have committed ourselves to adhering to the following basic principles:
 

You are not required to provide the personal data requested by us. If you choose not to, we may be unable to offer you certain services or products.
We collect and process your data only for the purposes set out in this Privacy Statement or for specific purposes that we communicated to you and/or to which you agreed.
We strive to collect, process and use as little data as possible for the purposes described.
We try to keep your personal data as accurate and up to date as possible.
If the personal data we collect is no longer needed for certain purposes and we are not required by law to retain it, we will do everything we can to delete, destroy it or make it anonymous.
Your personal data will not be shared, sold, rented or communicated in any way other than as described in this Privacy Statement.
II. What personal data do we collect?
 
What personal data we collect depends on the purposes described and on the product or service we offer you.
In general, we may collect the following types of personal data:

1. Personal contact details, such as your name, e-mail address, postal address and telephone numbers, date of birth 
2. Communications with us, including details of our exchanges, regardless of channel (telephone, e-mail, contact form, etc.);
3. Browser history, such as which pages you have consulted, the date when and location where you did so and the IP address.

We may also collect personal data indirectly when:
 
• you share content on social media, web pages or entry forms for promotions relating to our products or in response to our promotional materials on social media.

III. Why do we collect and use personal data?

Apart from cases where your personal data is collected to comply with legal obligations, we collect your personal data in order to provide you with the best browsing experience and to offer you high-quality customer service. In particular, we may collect, store, use and disclose your personal data for the following purposes:
 
1. To be able to perform the necessary tasks in the context of our commercial activities;
2. To handle any complaints you may have;
3. To process and respond to your requests or to contact you in response to questions and/or requests;
4. To develop and improve our products, services, communication methods and the functionality of our websites;
5. To verify the identity of persons who contact us by telephone or by electronic or other means;
6. To gain insight into the interests, wishes and changing needs of customers, to improve our websites, our existing products and services and/or to develop new products and services;
7. To deliver personalised products and communications and product recommendations to our customers.
 
The personal data referred to in points I. a) to c) which will be communicated via our contact form will not be used for the purposes mentioned in points III. a) to g) above. When we collect and use your personal data for the above purposes or for other purposes, we will inform you prior to or at the time of collection.
 
Where necessary, we will ask for your consent to process the personal data. After you have agreed to the processing, you shall have the right to revoke your consent at any time.
 
IV. Your rights
 
When we process your personal data, you shall have a number of rights that you can exercise at any time. Below we provide an overview of these rights and what this entails for you. You can exercise your rights by sending an e-mail to info@lewine.be.
 
The right to access and correct your personal data.
You shall have the right to access, amend and update your personal data at any time. We are aware of the importance of this and should you wish to exercise your rights, please contact us at info@lewine.be.
The right to data portability
Your personal data is portable. This means that it can be moved, copied or electronically transferred. However, this right is only applicable if:

1. the processing takes place in fulfilment of a contract;
If you wish to exercise your right to data portability, please contact us at info@lewine.be.
The right to remove your personal data
You shall have the right to request that we delete your data if:
1. your personal data is no longer necessary in relation to the purpose for which we collected it; or
2. you withdraw the consent you previously gave us to process your personal data and there is no other legal ground for processing such personal data; or
3. you object to us processing your personal data for direct marketing purposes; or
4. you object to us processing your personal data for Le Wine's legitimate interests (such as improving user experience on websites); or
5. the personal data is not lawfully processed; or
6. your personal data must be deleted to comply with the law in force. 

If you wish to delete the personal data we hold about you, please let us know at info@lewine.be. We will take all reasonable steps to comply with your request in accordance with legal requirements.
If the personal data we collect is no longer needed for certain purposes and we are not required by law to retain it, we will do everything we can to delete, destroy it or make it anonymous.
 
The right to restriction of processing
You shall have the right to restrict the processing of your personal data if:
 
1. you believe that the personal data we hold about you is incorrect; or
2. the personal data is not lawfully processed, but you prefer restricted processing rather than destruction; or
3. we no longer need the personal data for the purpose for which we collected it, but you need the data to establish, exercise or defend legal claims; or
4. you have filed an objection against the processing of your personal data and are awaiting confirmation that your interests in relation to this objection override the legitimate grounds for processing your personal data.
If you wish to restrict the processing of your personal data, please let us know at info@lewine.be. We will take all reasonable steps to comply with your request in accordance with legal requirements.
 
The right to object
You shall have the right to file an objection against the processing of your personal data at any time. Please contact us at info@lewine.be.
The right to lodge a complaint with a supervisory authority
You shall have the right to lodge a complaint with a supervisory authority about the way we process your personal data.
 
V. How we protect your personal data
 
We are aware that the security of your personal data is important. We do our utmost to protect your personal data against any misuse, interference, loss, unauthorised access, modification or disclosure. We have taken a number of security measures to help protect your personal data. For example, we apply access controls, use firewalls and secure our servers, and we encrypt personal data.
 
VI. Sharing your personal data
 
Your personal data will not be shared, sold, rented or disclosed in any way other than as described in this Privacy Statement. For purposes other than those provided for in this Privacy Statement, we may share your data if required by law and/or at the request of a government agency.
 
VII. Cookies and other technologies
 
We may also collect personal data about you through the use of cookies and other technologies. This can happen when you visit our websites or third party websites, view our online promotions or use our mobile applications or those of third parties. This may include the following information:
1. Information about your browser and operating system;
2. The IP address of the computer you are using;
3. Web pages you view on our website;
4. Links you click when interactively using our services.
 
Please consult our Cookie Statement for more information about this.
 
 
VIII. Data breach
 
In the event of a data breach, this shall be reported to the privacy committee within 24 hours and you will be asked to change passwords and login details, for example. 
The data controller will report the data breach to the persons concerned through means of communication that guarantee that the information is received quickly. If it is impossible to identify the injured persons, the controller may inform those persons through media, although (s)he will continue to try and identify those persons so that they can also be notified in person.
 
 
IX. Contact us
If you have any questions, comments or complaints in connection with this Privacy Statement or the processing of your personal data, please contact us at info@lewine.be.

Cookie policy

Our Website uses cookies. This helps us to provide you with a better user experience when you visit our Website and also allows us to optimize our Website.  Without your prior consent, we only place the strictly necessary cookies that are required for our Website to function correctly. For all other cookies, we ask your permission first.

What's a cookie?

A cookie is a small text file containing data that a website (when a user visits it) wants to store on your device in order to remember information about you, such as your language preference or login information. These cookies are set by us and are called "first party cookies".

We also use so-called "third party cookies". These are cookies from a different domain than where you are located. In particular, we use the following cookies:

Update cookie preferences

Use the form below to update your cookie preferences:

If you notice that other cookies are placed via our website, we kindly ask you to notify us immediately so that we can make the necessary adjustments.

We give you as much information as possible about cookies placed by third parties (including Google Analytics).  If you would like to know more, please refer to the privacy statements of these parties on their respective websites. Please note that we do not have any influence on the content of those statements, nor on the content of the cookies of these third parties.

On your first visit to our Website, you will be asked to accept our cookies. You can then manage your choices yourself at any time.

If you have any further questions or comments about the processing of your personal data, please contact us by e-mail at info@lewine.be or by post at Mafribel NV, Vaucampslaan 110, 1654 Huizingen (Beersel), Belgium.

More information about cookies can also be found at: http://www.allaboutcookies.org/.

More information about online behavioural advertising and online privacy can be found here: http://www.youronlinechoices.eu/.